Contact Us 2018-03-28T14:55:43+00:00

Contact Us

Currently all of our reservations are made over the phone. Please call us at (606) 668-6613. You may also contact us via email: email@southeastmountainguides.com or text (859) 428-7573.

Please note that RESERVATIONS ARE REQUIRED FOR ALL OF OUR ACTIVITIES. However, not all reservations require a deposit.

We recommend making reservations AS SOON AS POSSIBLE. At our facility, anything less than 2 weeks is considered last-minute. That said, we do our very best to accommodate last-minute reservations and last-minute reservation changes. We take reservations up to 1 year in advance. Please note that in general, WEEKENDS tend to fill up the most quickly, meaning it’s advisable to make reservations MORE THAN 2 weeks in advance when possible.

Whenever we are able, we take walk-ins but this solely depends on instructor availability. We truly are a small family-owned and operated facility. Reservations made in advance helps us tremendously.

Reservations requiring a 50% NON-REFUNDABLE deposit. If you decide to cancel, just let us know, and we can apply your deposit to a reschedule date up to a year from the original date reserved. If you decide to cancel and do NOT inform Southeast of your cancellation (i.e. no-show), your deposit is forfeited and will NOT be transferable to a reschedule date.

We understand plans change, and will work with you to update your reservation as things come up. However you MUST inform Southeast of ANY changes to your plans whether that is a cancellation or a change in date, arrival time, number of participants, medical conditions, etc. The day of your reservation, simply the remaining balance will be due based on the actual number of participants. Keep in mind that a change in your numbers may change the pricing per person, and that the deposit is still non-refundable.

We are open RAIN OR SHINE! Again, you are welcome to cancel due to weather or any other reason; see above for our cancellation policies.

In the rare event that Southeast needs to cancel, we reserve the right to decide whether a refund or credit at a pro-rated amount will be issued. We are not responsible for cancellation fees from a change or cancellation in your flight plans, lodging, or any other accommodations.

Southeast Mountain Guides, LLC

www.southeastmountainguides.com
email@southeastmountainguides.com
CALL ONLY (No texting): 606-668-6613
TEXT ONLY (No calling): 859-428-7573

Physical & mailing address:
1617 N KY HWY 11
Campton, KY 41301

GPS units have a hard time locating us! Please use this map for our location or get directions.

Southeast Mountain Guides, LLC

www.southeastmountainguides.com
email@southeastmountainguides.com
CALL ONLY (No texting): 606-668-6613
TEXT ONLY (No calling): 859-428-7573

Physical & mailing address:
1617 N KY HWY 11
Campton, KY 41301

GPS units have a hard time locating us! Please use this map for our location or get directions.

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