Employment 2019-12-17T20:50:03+00:00

Employment

Now Hiring for the 2020 Season!

Find open positions, position descriptions, and how to apply below. Feel free to contact us with any questions via email at nicole*AT*southeastmountainguides.com or via phone at (six-zero-six)-668-6613. After receiving your completed application, if we are interested in inviting you to interview, we will reach out to begin a multi-stage interview process.

About UsAt Southeast Mountain Guides (or “Southeast”), we believe in connecting with people by providing meaningful and engaging experiences in the realm of rock climbing. We offer Via Ferrata (cabled climbing system), Guided Rock Climbing, and Guided Rappelling services in the Red River Gorge, Kentucky; a world-class destination for both rock climbing and hiking. In addition to the services in our home base of “The Red”, we also offer guided rock climbing in multiple locations throughout the Southeastern U.S. Our mission is to help people who want to try rock climbing and to teach people who want to become rock climbers. Our core values of connection, growth, professionalism, servant leadership, & integrity guide us in offering climbing services that minimize risk; encourage learning; are refined, relevant, engaging, and unique; and that promote climbing stewardship through responsible enjoyment of the outdoors.

We are currently hiring for the following positions:

Employment Information: This position is LOCATED IN CAMPTON, KY. It is full-time (30-55 hours per week over 4-6 days per week including weekends) and seasonal (mid-February through December 1st). Although the position is seasonal, we are looking to fill long-term employment (not solely one season). Base pay for this position is $16/hour.

Position Description:

As an Assistant Manager (“AM”) of Southeast, you will work closely with other leadership member(s) in the overall leadership of Southeast operations, including management of the Southeast Crew and Reservation Office. This position is equally people-focused and technically demanding, both in the office and on the cliff. Examples of your work with people include, but are not limited to: as a leader of the crew, when checking clients in for their reservations, while helping clients and potential clients over the phone and in person, as well as in collaborating with other member(s) of leadership. You must also be highly self-sufficient and motivated to complete various office-related tasks, with a high level of competency, accuracy, and attention to detail. It is expected that you will continually develop yourself, your processes, and your effectiveness of communication. Overall, the Assistant Manager must be passionate about our company; its mission, standard, and core values; all roles and responsibilities required of the AM; and understand and operate from the “big picture” of Southeast.

Primary Responsibilities:

– Monitor, train, and motivate the crew to ensure they are upholding Southeast’s mission & core values

– Take reservations and help clients/potential clients via phone, email, text message, & in person

– Greet and check-in clients; ring in cash register sales

– Ensure the facility’s clean and professional appearance

– Monitor supply and merchandise inventory and order items as necessary

– Basic bookkeeping tasks

– Maintain Southeast’s presence in the community & on social media, including various marketing tasks

– Collaborate with other leadership member(s) on various business projects

– Regularly communicate with & meet with Southeast leadership member(s)

Secondary Responsibilities: 

The Assistant Manager’s primary role is to support in leadership of the crew of Via Ferrata Instructors and in the management of the reservation office. In order to lead effectively, the AM must be proficient in all Via Ferrata Instructor responsibilities (detailed below). On occasion, the AM may need to perform these responsibilities in order to best support the team as a whole (for example, on busy Via Ferrata days such as Saturdays). In general, taking care of Southeast clients is paramount, and supersedes any/all roles and responsibilities of the AM.

– Facilitate 45-minute hands-on Via Ferrata orientations to clients

– “Lifeguard” clients as they climb the Via Ferrata and provide correction as needed

– Perform Via Ferrata rescues (provide aid to clients) by climbing to the client, hauling them with a rope and 3:1 haul system, and lowering them to the ground

– Clean and inspect climbing equipment

– Clean, tidy, and help maintain the facility and grounds

Minimum Qualifications

– Strong understanding of and passion for Southeast’s services, mission, standard, & core values

– Passion for rock climbing; thorough understanding and knowledge base of rock climbing

– Passion for working with people

– Passion for office management

– Personality that is in alignment with Southeast’s core values. We are looking for leaders that are humble, confident, professional, joyful, friendly, and helpful; and overall, authentically “themselves”.

– Incredible communication skills. Must have the ability to connect with and effectively serve any type of client or potential client, as well as any crew member of any position within the organization. Must be willing to engage in challenging communication – cannot avoid conflict.

– Physical fitness: must be able to quickly learn and become competent in performing Via Ferrata rescues, which includes climbing to and then hauling individuals of all sizes with a 3:1 haul system.

Preferred Qualifications

– Moderate to extensive climbing experience

– Experience teaching or working closely with people

– Office management, office work, and/or customer service experience

– Familiarity with the Red River Gorge area

How to Apply: To apply for the position of Assistant Manager, please fill out this application. Once we receive your completed application, if we are interested in inviting you to interview, we will reach out to begin a multi-stage interview process. Feel free to contact us with any questions via email at nicole*AT*southeastmountainguides.com or via phone at (six-zero-six)-668-6613.

Employment Information: This position is LOCATED IN CAMPTON, KY. It is part-time (anywhere from 8-55 hours per week over 1-6 days per week including weekends) and seasonal (mid-February through December 1st). Although the position is seasonal, we are looking to fill long-term employment (not solely one season). Base pay for this position is $11/hour.

Position Description: Be an integral part of introducing people to rock climbing on our Via Ferrata climbing course! As a Via Ferrata Instructor, you’ll be one of the primary Southeast crew members facilitating clients’ Via Ferrata climbing experiences. You’ll spend each work day working with people, almost completely outdoors. It’s expected that you will be excited to connect with all sorts of individuals. Via Ferrata participants come from a range of backgrounds – we see almost all ages (10 and up), all group sizes (1-120), and all levels of climbing experience (complete novice to moderate experience). You’ll begin clients’ experience by taking them through a 45-minute hands-on orientation. Afterwards, the climbers must be supervised at all times by Via Ferrata Instructors at the base level. This means you’ll be akin to a climbing “lifeguard” – supervising clients and providing correction and aid when needed. If you love engaging with people, love the outdoors, are physically fit, and are excited about working a varied schedule in the Red River Gorge, Kentucky; this position may be for you. See below to apply and for more details about this and other positions available at Southeast Mountain Guides.

Position Responsibilities:

– Facilitate a 45-minute hands-on Via Ferrata orientation to clients, multiple times throughout the day

– “Lifeguard” clients as they climb the Via Ferrata and provide correction as needed

– Provide aid to clients by climbing to them, hauling them with a rope and 3:1 haul system, and lower them to the ground

– Clean and inspect climbing equipment

– Clean, tidy, and help maintain the facility and grounds

– Heavily support the core leaders of the company by regularly completing tasks assigned to you, which may include basic office-related or maintenance-related tasks

Minimum Qualifications:

– Passion for working with people of all ages and group sizes

– Passion for public speaking

– Excitement for working outdoors in all weather conditions: hot, cold, rain & snow

– Physical fitness: must be able to perform multiple Via Ferrata rescues in a day, which includes climbing the Via Ferrata and hauling clients of any size.

– Outstanding communication skills with clients, crew members, and Southeast leadership. Must have the ability to understand client concerns, display empathy, and find possible solutions or provide appropriate encouragement whenever necessary.

– Personality that is in alignment with Southeast’s core values. We are looking for crew members that are humble, confident, professional, joyful, friendly, and helpful; & overall, authentically “themselves”.

– High level of awareness, big-picture understanding, and initiative; must be a team-player.

– Strong understanding of and passion for Southeast’s services, mission, standard, & core values.

Preferred Qualifications:

– Some climbing experience

– Experience teaching or working closely with people

How to Apply: To apply for the position of Via Ferrata Instructor, please fill out this application. Once we receive your completed application, if we are interested in inviting you to interview, we will reach out to begin a multi-stage interview process. Feel free to contact us with any questions via email at nicole*AT*southeastmountainguides.com or via phone at (six-zero-six)-668-6613.

For more information about our company, culture, and other employment information, please view the following document: Employment at Southeast Mountain Guides

Find the Assistant Manager application here.

Find the Via Ferrata Instructor application here.

Our Difference

We believe climbing is life-changing, and it’s our goal to introduce you to that discovery! We take the time to get to know you, to best help you enter or progress in your journey of climbing.

Contact Us for More Information and Reservations

CONTACT US